SLMC Quezon City

Why does a hospital labeled "World Class" provide an ultrasound schedule a month later? This issue isn't recent; they could have addressed it by adding more machines to handle the patient load. St. Luke's moved Maxicare to their HMO Concierge, despite the limited space in the small building. Only a few individuals can enter the office, leaving others waiting outside in the sweltering heat.

My first time here when just inquiring I had a poor experience, but actually coming here to get the healthcare that we needed I must give them five stars because they do really have high-quality healthcare services, very competent and highly trained. Highly skilled and I must say highly and extensively. Experienced doctors and surgeons. Training or doing their residency here have a degree of prestige because they know they’re in a great establishment. They are gentle and they care. We brought our child here when she had a respiratory infection and we also had our new baby here, our room was nice and the package deal was a good price and we were treated well. The room had plenty of space for other immediate family members to sit or sleep. It was comfortable there were amenities like air conditioner a refrigerator private and very clean CR! You definitely get your moneys worth, and the food is kosher and they care about how good the food is that speaks volumes. I personally think the hospital needs to expand extensively even though it has been expanded. They need to expand even more, they have a lot to offer society even a lot to offer the world pertaining to healthcare services.

I’d say majority of the staff are very well mannered and trained. Everytime I ask anyone that works there some information, they guided me immediately. I’d say the art building though is a bit old and dirty but the main building is pretty clean and sometimes confusing to navigate. Better to bring in cash or card because unfortunately their gcash doesn’t work. One of the downsides in some of the services here are usually packed with people so best to call in advance. I do love the service and the professionalism but this is definitely a very expensive hospital. Besides all this, there are food places inside where they serve really good food.

I am all for a 5 Star hotel-experience inside St Luke's grandeur reception area. Everyone's hospitable (no pun intended) and courteous, probably because of the hospital's weird structure, you can easily get lost when trying to find a department, but thanks to their over manned personnel who are gladly to assist. Its just ironic to have a piano man playing as you enter, its like in a Titanic movie, the music soothes and calms you before an IV line is inserted.

I am very very pleasantly surprised by the professionalism, quality care and kindness of everyone at St. Luke’s medical center. I was very nervous to travel because I got quite sick right before leaving for my honeymoon. Living in the Netherlands I didn’t know what to expect from medical care in the Philippines. I was so happy to have found this hospital. Dr. Reyes and team, and other staff were so professional and helpful. I was able to be scheduled for a CT contrast scan that same night. They were also patiënt and helpful with arranging the financial situation with the Dutch insurance company and sos international. I will be forever grateful for this experience and hope to have many more great and worry free travels to the Philippines with my husband.

SLMC has an inefficient HMO section with discouragingly long lines that seem to taunt patients to pay cash, or against trusting the insurance process for illnesses. HMO Section is also cramped, doesnt have enough seats to accommodate those in the waitlist. I sat by the couch's armrest, which is more than what i can say really for those downstairs, enduring the hellish conditions. I got my consult-LOA after more than an hour. Conflicting (thus, confusing) infornation was given by various hospital staff for such things as direction and access.